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Toni V.

  • 1 Review
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Experience: Clothing & Fashion

Member since May 2020

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1 Review by Toni

5/28/20
Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that they had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"Kohls has the worst "customer service" I have EVER seen. I placed an order on Kohls.com as a gift to be delivered directly to the person. When I went to change the delivery address it seems I changed the billing address in error. At that point the order should have been denied how can I change both the name and address on my account that easy? So unfortunately, I didn't realize until after the products shipped. The delivery date on the UPS track and confirm was 5 days later so there should have been enough time to redirect the package. I called Kohls and was told that they had made the error they would call to correct it but since I was the one who made the error they won't do anything. I said to the representative "So you have the ability to fix this error but since it was my error and not yours you will do nothing to help me! I contacted UPS and the shipper has to make this change so I do not have the ability to fix this. What kind of customer service is this?"

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