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1 Review by Toni

BellaCandles

BellaCandles

10/23/16

In May, 2016, I cancelled my subscription to automatic shipments via online chat with a customer service representative. Unfortunately, she didn't send a confirmation email and I neglected to ask for one. On October 21, 2016, I received an automatic shipment and was charged $49.99. When I contacted the company, Jeanette told me my subscription was still active. I was told my only recourse was to "shoulder the cost" of return postage and a $15 restocking fee. Highway robbery!

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