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In May, 2016, I cancelled my subscription to automatic shipments via online chat with a customer service representative. Unfortunately, she didn't send a confirmation email and I neglected to ask for one. On October 21,2016, I received an automatic shipment and was charged $49.99. When I contacted the company, Jeanette told me my subscription was still active. I was told my only recourse was to "shoulder the cost" of return postage and a $15 restocking fee. Highway robbery!
* BellaCandles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Toni F.'s review of BellaCandles earned 2 Very Helpful votes
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Empty.
No code was found when prize was revealed, and numerous broken candles that i burnt anyway....
I cancelled a recurring shipment that I had signed up for and since I cancelled too late, I was...
