Toni C.

I received a robe/wrap as a gift from this company. It was very poorly made and had snags. I wore it a couple of times and the entire front was full of huge snags. The weave was way too loose. I contact the company. I sent photos. I never received any response from them. I can not contact them by phone. The robe was expensive and definitely poor quality.

AARP promotes businesses. One business in particular is FTD. FTD is completely fraudulent. I contacted AARP to inform them of multiple issues with this company. They were not interested. They only wanted me to renew my membership. I paid money to FTD based on AARPs recommendation. I am sure many others have done the same. I have learned they are a business and their primary concern is their business, not their customers.

Their promotional offers are misleading. In addition, you better hope that your order never arrives broken or damaged. I received a damaged item and was told by two different representatives that I would need to pay for return shipping whether I exchanged or returned it. I was also told how I could attempt to repair it. What company does this? In any event, I do not recommend ordering from this company.

I wanted to place an order and tried "chatting" to inquire as to whether or not they offered promotion codes for first time customers. I was told they offered free shipping; however that was an offer made to everyone. I then asked if the prices were to reduce prior to being shipped for the holidays, if they would honor the sale price. They would not. So, basically, they do nothing for first time customers, which is okay; however, there was no incentive for me to purchase from them. I never received a welcome or any willingness to assist me. The chat person either left or disconnected before answering my final question. I was not impressed and will place my order elsewhere. I am not sure about their products because I never even got to that point.