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I ordered 16 Paw Patrol Backpacks, to give to my students at the end of the school year. Planned to put books and reading material in them for summer from. Received only 12,6 of those were the wrong characters. I was offered NO REFUND n told to send back the backpacks to China individually, even though the Seller mailed all 12 together. Gee, that seems fair. Finally went to the Attorney General's Office and filed a report and also the BBB. Worst website I've ever seen. Horrible customer service and Nikola, one of their reps is dumber than a box of rocks and BEYOND RUDE. I'm done with Tophatter.
Toni C.'s review of Tophatter earned 15 Very Helpful votes
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Toni,
Thank you for your review. I'm very sorry that you received the incorrect items. I know how frustrating and disappointing that is.
Please request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
Shoppers also have the option to rate their delivered items. Rating items is vital because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique