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toni c.

Contributor Level

Total Points
85

1 Review by toni

  • PersonalCreations

12/18/19

Ordered personalized stockings, look very cute. Paid for expedited shipping. Order got out quickly (supposedly) 2 days. They took money out of my account the moment I ordered. Package was supposed to be here Friday be EOD. NOTHING, Then the site Monday EOD, Then Tuesday EOD. Tracked package and it shows nothing since 12/14. Called UPS, the package supposedly went to regular mail on 12/14 yet I paid an extra 28.00 for overnight delivery. It's Wed, my entire family from Texas is due here Friday night and now no stockings and I don't believe there is a package. Oh and forget customer service. There is nothing. Don't believe online chat. I get the same message every time - I'm number 53 and someone will be with my in 32 minutes, it goes down to 23 minutes and it's been there for over half an hour. You call customer service. Same thing, Last night I held on for an hour and a half nothing. Some horrible music. Right now I am at 36 minutes and no one has picked up. This site is a lie and should be ashamed of themselves taking peoples money at the holidays when they think they are buying something for their family. I hope the owners of this site rot in hell for being liars and thieves

toni Has Earned 5 Votes

Toni C.'s review of PersonalCreations earned 5 Very Helpful votes

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