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Toni B.

Contributor Level

Total Points
85

1 Review by Toni

  • Amazon

10/29/18

For months I've been trying to solve a billing dispute with Amazon and Chase (who does Amazon's billing). Last April Amazon offered a free month's trial of Amazon Prime shipping and I agreed to give it a try. During that month I realized that I don't order from Amazon enough to justify paying them $14.00 a month so I called them to cancel my membership. I also brought up the fact that they were charging me $7.99 a month for "Amazon Digital Services" (whatever the heck that is) and I certainly didn't order it. I was assured that they'd cancel my subscriptions and credit my account. They finally canceled the charges on my September statement but they added them back in the same statement! They had been charging me the $21.99 per month for five months and it ended up they didn't actually credit my account for even one!
Every single time I've called, I've received the run around. Amazon's Customer Service Reps (five of them!) tell me I have to call Chase and Chase tells me I have to contact Amazon! An Amazon CSR sent me an email stating that I owe them nothing but Chase refused to give me their fax number or an email address that I could forward the email to. After an Amazon Rep pulled a "we can't call Chase for you" runaround yet again I replied that Chase has refused several times when I suggested they set up a conference call between them, me and Amazon, he stated that they weren't allowed to make conference calls either. I pointed out that (1) Amazon is the one who notifies Chase how much to bill me for and (2) he knows as well as I do that Chase is not going to take a customer's word for anything... it had to come from Amazon. I argued him down so he staged the conference call. When we got a Chase CSR by the name of Rajesh (ID # L*******) on the line, he asked me to verify my identity. He asked me my email address and I gave it to him. He said my answer was incorrect so, even though I doubted that since I gave him the one they send their emails to, I held back my anger and gave him my old email address. He again told me it was incorrect so he couldn't help me. While he was talking I signed into my Chase account, went to my profile page and sure enough, I gave him the correct address the first time. When I informed him that I was starring at my profile page and I had given him the correct email address, he denied it. When I asked the Amazon CSR (who had been silent throughout the exchange) to verify my identity, the Chase Rep realized he was a party to a conference call and he hung up on me.
That's how ridiculous this whole mess has gotten. I called Amazon one last time this morning and spoke with Shahrukh (ID # I*******) and explained that my cancer meds cause memory loss and confusion and that's why I simply glanced at their statements and paid them whatever they said I owed. But it finally hit me that the last things I ordered were a microwave in February, 2018 and 2 very cheap software discs in March and since I'd paid them $40 to $60 every month, they had to be paid off by then. His solution was to credit my account for the two late charges that have been levied while I've been trying to settle the dispute. I told him that wasn't good enough because I'm not paying them another cent... in fact, they OWE ME $50.97.
I'm going to report both companies to the FTC and the BBB and when it's settled, I will cancel my Amazon account and, believe me, I will tell everyone I know or meet about this experience.

Toni Has Earned 5 Votes

Toni B.'s review of Amazon earned a Fraud Buster vote

Toni B.'s review of Amazon earned 4 Very Helpful votes

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