Tonia F.

I couldn't use my Japanese credit card for some reason, and there is no option paying for the item using Paypal so I almost gave up. I ended up purchasing the Tradesy gift cards and used them towards purchasing the item, because I could use Paypal for gift card purchase. Tradesy says it's trying to expand the website to become more international user-friendly and I am waiting for that to happen soon.

The food arrived on time as scheduled. Package was not disturbed, the contents in perfect shape and temperature. Very pleased. In this difficult time, good food gives us happiness and comfort. Thank you to the baker, store owner, staff, delivery staff, and goldbelly for managing this.

I purchased a Gucci bag from Trendlee. The pictures and descriptions on their website is detailed and trustworthy. You can see even small scuffs and stains when you enlarge the pictures on the website. And those are written on the site, like "Great. Minimal scratches on exterior." So, when I purchased the bags, I knew exactly what condition it is in.

I received it in a very decent way. UPS came on the promised day, and you need to sign to receive the package. The box was neatly constructed. Inside, the bag was wrapped in a clear plastic bag, then in a thick and good quality Trendlee drawstring dust bag. Gucci's original dust bag was neatly folded and stored inside the bag. The whole thing was wrapped in black tissue papers with a white bow on them, and bubble wrapped.
I was so impressed. I felt like I received a gift.

The bag was beautiful just as it was shown on the website. Truly real Gucci. No doubt about that. They even enclosed a copy of "Authenticate First" paper. Inside the bag, tissue papers were stuffed so the bag holds its shape.

The whole thing made my purchase so satisfying experience, and I bought another bag from them. This Gucci bag was described as "Great. No visible signs of wear" and it was true.
I showed it to my daughter and she thought I purchased it NEW from an official Gucci store.

Overall, Trendlee did a good job.
Although you have to pay $20.00 or more for shipping, I think it was worth it. Compared to the dissapointing purchase from TheRealReal (see my review), Trendlee gave me joy of shopping.

They didn't make me feel like shopping a second-handed bag, but made me feel very lucky that I was able to buy these beautiful bags in affordable price.
Yes, I recommend Trendlee to my friends.

I purchased a Gucci bag from The Real Real for the first time.
The product itself was somehow as described on the website, so there is no major complain about that.

However, the way they wrapped, packaged and shipped the high-end brand bag was so so poorly done. The bag had no paper stuffing inside, so it was all flat and wrinkled in a box that was HALF OPEN when arrived at my door.
I almost doubted that someone had ripped open the box and the content had been stolen.
But, it was because the way they shipped.

The box was not constructed properly, distorted, and the packaging tape was not placed neatly on the center of the box.
Only one tape across the bottom, another on the top of the box, and both of them were not straight, half twisted and not centered.
So the box was almost collapsed.
This is not acceptable as professional/commercial way of handling a product that a company deliver to their customers.
It made me doubt that the bag itself could be fake.

If it had been wrapped and packaged nicely, I would felt more satisfied with my purchase.
And I might have bought many more items from their website.
But I am hugely disappointed.
I would not recommend The Real Real to anyone because of this.
They could have done better.
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After I sent my complaint to The Real Real, they e-mailed me, apologized for their poor service, reimbursed the shipping fee ($11.00) and gave me $25 store credit that can be used for another online purchase. But I'm not going to buy from them again. You have to gain trust to do online business.