I bought a necklace and waited over a month for it to arrive before reaching out to the seller, who never responded, and ultimately to Luulla's help team. They told me I would have take the issue up with PayPal myself if I wanted a refund. I have been unable to do so, (PayPal doesn't have a record in my paypal account of the transaction, even though my debit card statement does) so am out of my money with no item. I will never be using this site again.