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Tom Y.

  • 1 Review
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Experience: Health

Member since April 2021

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1 Review by Tom

4/22/21

I ordered my Tonal in January. I was told shipping would be 12 weeks. I received an email and info my unit would ship on April 26th. Suddenly the date has changed to May 10th. No communication from Tonal, not even an email. Poor customer service. When you are paying the price that they charge, they should keep you in the loop every step of the way. I am planning on canceling my order. If they don't communicate with you prior to getting your Tonal and before they get your money, how bad will the communication be once they have your money.

This company is not customer friendly and from right after the sale, the customer means nothing.

Tip for consumers:
Do not waste your money on a Tonal. Their customer service and delivery time is horrible.

Products used:
Tonal Gym with all the attachments.

Service

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