Honestly surprised that good companies like TrustedPlace still exist. I got on the phone after the water heater burners stopped working. They walked me through a quick trouble shooting and deemed the unit not fixable. I called my local plumbing contractor and he came the same day. I paid out of pocked and they sent me funds in 3 days. They didn't ask me for paperwork or bust my chops on what where and why. No paper work and no pictures needed. Purchased this in 2017 and it paid for it self since then.