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Tom W.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: News, Law & Government

Member since November 2019

  • Reviews

    2

  • First Reviews

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Review Distribution

2 Reviews by Tom

11/6/19
WHY I WILL NEVER BUY FROM INFOWARS STORE AGAIN
1. Customer Service, according to customer service (in October 2019) stated that there are only three people working in customer service
2. Instead of holding the amount on your card that you spend, like basically every website and store, Infowars.com holds twice the amount you spend.
3. Infowars uses a third party to handle overflow calls as an order line only. Waiting to speak to anyone in that department is at least 15-20 minutes or more. They are rude and unprofessional. Their management is also rude and unprofessional.
4. Unlike basically every other website, if you create an account on the Infowars store, you cannot delete it yourself. Only a few weird, fishy websites bury the delete option deep on their site in hopes you won't find it and give up. Infowars does not even offer that! Instead you have to call customer service, not the order line, if you call the order line they will tell you that you have to call customer service. There are no other phone numbers. However, customer service almost never answers the phone, and instead it goes straight to voicemail. It took me many hours over many days of constantly calling to finally get a hold of someone, that's some grade A customer service there. When I finally did get a hold of someone, she informed me that there are only three people working in customer service, and that there is not a way for a customer to delete their own Infowars store account, but that I have to now send an email. It turns out NOT even customer service can help! However, it also turns out it's not a simple email, you then get a reply email with more instructions on a form to fill out, then after submitting that and someone reviewing it, then the account is supposedly deleted.
By the way, as of November 2019 all reviews of infowars products have been removed from the website. Also the ability to leave a review has also been removed.
A few years ago, Alex Jones stated on his radio program that his customer service use to be horrible, but he has learned how important it is, and now it's really good. He has not learned how important it is, it's really bad.
11/6/19
WHY I WILL NEVER BUY FROM INFOWARS STORE AGAIN
1. Customer Service, according to customer service (in October 2019) stated that there are only three people working in "customer service
2. Instead of holding the amount on your card that you spend, like basically every website and store, Infowars.com holds twice the amount you spend.
3. Infowars uses a third party to handle overflow calls as an order line only. Waiting to speak to anyone in that department is at least 15-20 minutes or more to speak to anyone in that department. They are rude and unprofessional. Their management is also rude and unprofessional.
4. Unlike basically every other website, if you creates an account on the Infowars store, you cannot delete it yourself. Only a few weird, fishy websites bury the delete option deep on their site in hopes you won't find it and give up. Infowars does not even offer that! Instead you have to call customer service, not the order line, if you call the order line they will tell you that you have to call customer service. There are no other phone numbers. However, customer service almost never answers the phone, and instead it goes straight to voicemail. It took me many hours over many days of constantly calling to finally get a hold of someone, that's some grade A customer service there. When I finally did get a hold of someone, she informed me that there are only three people working in customer service, and that there is not a way for a customer to delete their own Infowars store account, but that I have to now send an email. It turns out NOT even customer service can help! However, it turns out it's not a simple email, you then get a reply email with more instructions on a form to fill out, then after submitting that and someone reviewing it, then the account is supposedly deleted, I hope.
By the way, as of November 2019 all reviews of infowars products have been removed from the website. Also the ability to leave a review has also been removed.
A few years ago, Alex Jones stated on his radio program that his customer service use to be horrible, but he has learned how important it is, and now it's really good. He has not learned how important it is, it's really bad

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