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Tom W.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since April 2019

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1 Review by Tom

This has to be the absolute worst company I've ever dealt with! I used a coupon code for free shipping since they charge astronomical fees. After placing my order, the website CLEARLY showed that the I WAS NOT charged for shipping. I checked my bank statement and noticed Frontgate.com charged me $20.00 extra. I called Frontgate's customer service number and the rep I spoke with told me they will not reimburse me for the shipping charges! Any other business that actually values their customers would refund the shipping, no questions asked. This is the only company I've had this issue with. Totally uncalled for and ridiculous. I will NEVER shop with them again and will be sure to let everyone I know to steer clear of them as well. I'm reporting them to the Better Business Bureau ASAP. Frontgate are a bunch of con artists who completely scammed me.

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