We reserved two 26' trucks plus a car trailer on 5/29/2019 with a scheduled pick up day of 6/19/2019. We booked these trucks 3 weeks ahead of time, knowing it was to be a busy time of year for truck rentals. Two days before our scheduled pick-up date, Sean from Budget Truck Operations left me a voicemail stating they were going to cancel our reservations because they were having a problem with trucks in that market! I called him back right away but they had already canceled our reservations without ever speaking to me. I guess he was trying to make me feel better by saying we were not the only people he had to call to cancel their reservation, stating he had a bunch of other people to call with the same news. I told him that didn't make me feel better, it made me feel worse because they didn't just overbook by a couple of trucks, they overbooked by a bunch! He also said our "reservation" did not guarantee us the equipment, it just guaranteed us the price! I told him that is ridicules, what good does a price guarantee do me if they don't have the equipment to rent me? After getting nowhere with Sean, I asked him to have his manager or supervisor call me because this was completely unacceptable. Awhile later someone else with Budget called and told me Sean had been correct in cancelling our reservations, and told me the same things he had told me. I explained this was two days before a big move with moving crews lined up at both ends and canceling on us just two days before the move was putting us in a very difficult position. I asked if they could drive trucks in from another location or have us pick-up from somewhere else?
Both of them told me they didn't have a single truck available within 300 or even 400 miles of our rental location. Neither of them offered compensation or assistances of any kind for the predicament they were putting us in. I have rented a lot of trucks and cars in my lifetime and this was by far the worst experience ever, I will never use Budget again! Fortunately for us we were able to scramble and find the equipment we needed with Penske Truck Rental! Penske was fantastic, great equipment, and excellent customer service. I highly recommend them!