Tom T.

Laithwaites is a wine delivery service.

Over the past year, Laithwaites has been conducting fraudulent business practices including: (1) Taking deposits months in advance on items, but actually does not ship the products at the promised time - in my case, they didn't ship it at all). It took over 6 weeks (started 12/1 ended 1/14/21) to get the deposit back after they failed to deliver and I spent hours on the phone with their incompetent staff. (2) Laithwaites shipped damaged products and refused to replace them - I had to dispute the charge to get refunded. (3) failed to uphold its product quality guarantee. We received a wine that smelled like a portapotty and tasted like mildew/mold. When we reported it to them, they refused to uphold their guarantee. And (4) Twice this year, I ordered two wines that our patrons enjoy; but, Laithwaites substituted them with alternates of their choice without discussing the replacement with us first. The replacements were NOT the same wine style and instead were cheap replacements that we had already rated as "poor"/"did not like" in the past.

It is clear this business is on its way out. I highly recommend alternate businesses.