Tom S.

I made a pledge on a project some time ago, and while I was waiting for it to be completed I realised I was no longer receiving update emails.

When I tried to login, my login email address was no longer recognised by the Kickstarter website. As such I can no longer receive the product that I backed.

I have raised this issue with kickstarter support, who requested (and received) all of the information about the pledge (date pledged, amazon transaction number, all my details etc) they then told me they can't help, and are no longer replying to my emails.

Kickstarter will effectively steal your pledge money and then refuse to reply to you, even if you have proof of your email address used to pledge and the transaction where you pledged. Whether this is through incompetence or maliciousness I'm not sure, but I will never use Kickstarter again, for fear that this will happen again.