Tom s.

Recently brought tickets from online zuji had some issues cancelling the ticket is a nightmare. Firstly you'll be lucky to even get in touch with the customer service agent once you do they will direct you the the airline and ask you to deal with them basically they don't have time for you. They were really speedy in asking and transferring the credit card details for the tickets but the after service is way below par slow and appalling. The hassle wasn't worth the time should of checked the zuji reviews before purchasing through them. Also had a problem of them asking for money than it showed online thier website due to changes from the airline. Thier website is also decieving not informing customer that ticket is also non refundable or shown anywhere on the confirmation ticketing email. After i contact the customer service telephone hotline and waited apmost 45mins then they told me its non refundable and then drafted a quick email which was amateurish. Had to escalate the issue and actually file a compliant to the consumer council obudaman travel regulators before they refund to take place. I would suggest to do research on the travel company then make your own judgement and good luck if your using the website and trying to get a refund. Consumer beware next time will use a more reputable travel agent next time