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TOM S.

Contributor Level

Total Points
84

1 Review by TOM

  • Banggood

5/14/17

BUYER BEWARE. I RECOMMEND NOT BUYING ANYTHING OF VALUE FROM BANGGOOD. I PURCHASED A $41.00 ITEM AND IT ARRIVED BROKEN. I CONTACTED CUSTOMER SRVICE AND THEY WANTED PICTURES AND VIDEO AND AGREED THE ITEM WAS DEFECTIVE AND WANTED TO SEND ME A NEW PIECE PART, FROM THE MANUFACTURER, FOR ME TO REPAIR IT. SINCE IT TAKES SPECIALIZED EQUIPMENT, ONLY AVAILABLE AT THE MANUFACTURER, THAT WAS NOT THE SOLUTION. AFTER MUCH FRUSTRATION THEY SUGGESTED I MAIL IT BACK TO CHINA ($68.00) AND COULD CARE LESS THAT I WOULD HAVE SPENT OVER $100.00 TO RECEIVE A $41.00 REFUND. I ESCALATED IT TO PAYPAL BUT PAYPAL HAS NO INTENTION OF MAKING IT RIGHT AND THEIR CALL CENTER IS IN THE PHILIPPINES WHERE THEY ARE SYMPATHETIC BUT UNWILLING TO ACTUALLY DO ANYTHING. AFTER PAYPAL GOT INVOLVED BANGGOOD ASKED FOR PICTURES AND VIDEO AGAIN, UNAWARE THAT THEY ALREADY HAD. MESSAGE TO BE LEARNED (1) BANGGOOD JUST WANTS TO SELL STUFF AND IS NOT IN THE CUSTOMER SERVICE BUSINESS, AND (2) PAYPAL, WHILE RESPONSIVE, IS WORTHLESS IN DEALING WITH A VENDOR.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear TOM S., thanks for contacting us. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. And for our return policy, you could turn to this page to have a check. https://www.banggood.com/pt/Return-Policy_hl104 We apologize for this inconvenience again and hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111

Best regards,
Banggood Teams

TOM Has Earned 4 Votes

Tom S.'s review of Banggood earned 4 Very Helpful votes

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