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tom s.

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1 Review by tom

  • Logo Position

4/19/10

Hi All,

Would like to share my experience with POLEPOSITIONUSA ( Pole Position USA, Motorsports Parts and Auto Racing Equipment)

I ordered a Lifeline Fire suppression system to go into one of my customer cars, which is currently build at RCR.
Directly had contact with a guy named Victor ( think he is the owner and gm). He told me that the part is on stock and will be shipped out asap.
After two weeks we and still having no shipment confirmation i contacted again. The answer was, that they expect the part to come in every day and will ship it out asap. Again two weeks later ( in the meantime they have booked the debit of 760,50USD from my customers credit card), Victor told me that Lifeline USA has changed theire distribution structure and therefore there are not able to procure the part, but he will check again. After a call next day he promised again a delivery within the next 2 weeks. After another few weeks of waiting we both agreed to cancel the order and he promised to immidiately retransfer the money to my customers card. THis was already another 4 weeks ago. Still no money has arrived yet.

Tried to called them numerous times, contacted them via email, both to no effect. Cannot even reach them. Left a lot of messages also on the mailbox.

If i would have to spend that much time with each supplier, i would get nothing accomplished.

Looks like i have to step in and pay back the amount to my customer.

If anyone know them better, some help would be appriciated, other than that my reco is:

DON`T BUY AT POLEPOSITIONUSA!

TOM

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