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I purchased something from this company, and paid for it and also payed for shipping. One week later they sent me an email telling me I owed them $211 additional shipping cost. I told them there must be some mistake they told me you either pay the $211 or canceling your order. They did not try to help me at all. I contacted the manufacturer where the top was being made because it was a special order, I ask them for the size and weight of the package they will be sending it in. I then contact UPS with the addresses and got rates from them. UPS told me it would cost $32.34. When I called car ID back they told me that the shipping cost was $221 total. They would do nothing to help me or to find out why the shipping cost was that much. Do not purchase from this company because if something goes wrong they will not help you
Tom R.'s review of CARiD earned a Very Helpful vote
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Dear Tom,
Please accept our apologies for the situation with your order and negative experience you had.
We sincerely want to fix the issue and make things right for you.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and look deeper into this issue.
I will find out the exact shipping cost of the product and offer you additional compensation for the inconveniences caused.
Looking forward to your answer.
Sincerely, Voice of Client Department at CARiD