I just had tried to purchase a single book I need on priority that I have written for my college children's book class. It was supposed to be a single book single purchase for roughly 45 dollars. All went smooth until I went to the check-out section where I gave the COMPLETE CORRECT credentials for debit card, to be told that the bank's zip code was wrong (which it isn't). I tried again thinking I had made a mistake with the actually 16 digit or SCC, and it still referred to the bank's zip location. I thought that it wasn't a big until I check my account activity to see TWO pending charges of 45 dollars, without any order confirmation or receipt to justify as to why I was charged this as the order went through. Now, in all likelihood, my book will be late and my young children I'm partnered with to give the book to will be left sad without one while his classmate's enjoy theirs. All due to the incompetence, lack of solid communication methods, and integrity of this company. Take your business elsewhere. My complaint number is: 1353578. Get back to me immediately.