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Tommy M.

Contributor Level

Total Points
163

2 Reviews by Tommy

  • eBay

6/5/20

Want to warn everyone to buy from supplier globalfactory1891. I bought a cutting plotter with 2 years warranty. After 6 months it broke. After 3 months of mailing back and forth, globalfactory1891 arranged a transport company to pick up the plotter. When the machine reached globalfactory1891 warehouse they said that the machine was scrap and that I could only get 80% of the machine's value. I should be happy that I was able to use the machine for 6 months according to globalfactory1891. Have a hard time understanding how 2 years warranty can mean that globalfactory1891 can't offer me an equivalent plotter that works or the whole sum back so I can buy from another supplier. I can't buy an equivalent plotter for 80% of the value. In my last email where I asked them to send back my broken machine and money to the repair so I can fix it, they did not reply to that email. They now have the machine, do not want to replace me with a working machine and do not want to pay back what the machine cost. To me, it looks like fraud. Is this a supplier ebay wants customers to be fooled by? Help me with this provider and warn them of their behavior towards customers, if it doesn't help, close their account so they can't fool any more customer. I'm certainly not alone in being badly treated by warranty cases by globalfactory1891

  • eGlobalCentral.eu

12/2/19

Nice to promise 6-8 days delivery when I've been waiting since November 5. No explanation why but just the standard answer. Have requested the money back when I want to cancel the purchase. No answer to this. This is what their autoresponder looks like:
Parcel Status
*******-12-01We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-30We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-18We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-17We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
*******-11-16Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
*******-11-15Processing delay, your parcel will be out for delivery shortly.
*******-11-14Shipment further connected.
*******-11-13Your parcel will arrive shortly at the courier depot.
*******-11-12Shipment is on its way to the local depot.
*******-11-11Your parcel has arrived at a sort facility.
*******-11-10Shipment will arrive at courier depot for sorting shortly.
*******-11-09Shipment is en-route to courier depot.
*******-11-08In transit.
*******-11-07The parcel has been picked by the courier; The parcel has left the courier's warehouse.
Not the most serious way to treat their customers. I wonder if I get the money back and that the entire sum is paid back without any imposed fees. Shop here again? No hardly! Do not recommend buying from eGlobalcentral.

Tommy Has Earned 3 Votes

Tommy M.'s review of eBay earned a Very Helpful vote

Tommy M.'s review of eGlobalCentral.eu earned 2 Very Helpful votes

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