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Signed up for a one-time use for $0.95. Charged $29.99 for subscription that wasn't ordered. SCAM!
Tip for consumers:
Do NOT use this site! It is a total scam! They sign you up for hidden subscriptions and you have no trail for disputing it! They should be shut down and sent to jail!
Great experience... the only negative was I couldn't use the coupon they sent me for signing up...
Love the coordinate idea...
Anniversary is coming up
I canceled my "trial" subscription after about a week and a half, at least 2 weeks before the trial had ended. I received nothing from them ever! They continued to charge me each month, even though I canceled. When I called them, they said that I never canceled and refused to refund the money that they had charged. The guy I talked to said that were getting hits on my profile, so they were going to charge me. I told them that I would just deal with my bank and dispute the charges. He said that would wind up costing me more money. After a couple of weeks, I received e-mails from them stating that my profile had been viewed. He was supposed to have canceled the "subscription" effective the date we talked on the phone. I continued to get these e-mails, so I emailed him back and once again advised them to cancel the subscription. The bank blocked him from charging my credit card further, so today I received a letter from them demanding $259.96 because the bank refused to allow him to charge more fees. These people are CROOKED and they are not legitimate... do not use!
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Dear Tommy:
I received your complaint to the Sitejabber.com page for Spokeo, on January 31,2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care