The service is much cheaper than going to a lawyer but you get what you pay for. Customer care is borderline clueless, does not follow up or follows up without addressing the issue. You call and they tell you to email, you email and they tell you to call.
Hi Tommaso, we are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. Usually orders go more smoothly and we apologize that you experienced us at less than our best. Your comments and experience are important to us and we appreciate your feedback. Please feel free to contact a manager directly via email at help@legalzoom.com and we'll try our best to make things right.