1st, could not submit order and kept getting some obscure error message about characters that were allowed. ALL of the characters I had in the message box WERE in the allowed characters box. I retyped FIVE $#*!ING TIMES and it didn't accept it. Finally I all but eliminated the message except to say Happy Birthday before it let me submit order. Took me TWENTY minutes. Then the party I sent to did not receive the E-CARD (Get it? E-CARD, sent via email) a full day after I ordered. I called customer service which involved talking to someone who could not speak English. I was told there's a two-day verification process. For an E-Card? Are you kidding me? This is not posted on the order form tough I was told by the stupid customer service person that it's in their terms of service. Oh, and we all read those 15-page documents before hitting send, right? DON'T SHOP THIS CRAP SITE, AWFUL!