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Tom L.

1
Level 1 Contributor

Contributor Level

Total Points
280

2 Reviews by Tom

  • Morgans Hotel Group

1/19/16

After a nightmare with booking.com and contacting Mondrian and Morgans Hotels directly I was pleased to see that they resolved the issue caused by booking.com's incompetence within minutes. They refunded the forfeited room charges for 6 rooms and rebooked for the correct day and all in a professional and courteous manner. TOP CLASS MANAGEMENT AND A GREAT EXPERIENCE. GO MONDRIAN and GO MORGAN'S. I WILL STAY AND MAKE SURE MY STAFF STAY IN YOUR HOTELS WHEREVER POSSIBLE. Tom L Wayland

  • Booking.com

1/19/16

I booked 6 rooms at Mondrian LA yesterday afternoon 18 Jan 15 for arrival 19 and departure 20. It was my intention to book 3 of them for 2 days and 6 for 1 day. I went on the site using an android mobile device. The site changed arrival to 18th. I got confirmation a minute later and immediately called the "Genius" helpline. After waiting on the line for a respectable minute or two i explained what happened and asked to have it fixed. The agent told me this is a recurring problem that sometimes happens when booking using a smartphone. He promised to take care of it and call me back. He screwed up the email and did NOT call the hotel directly as promised. After 5 more call to booking.com I received an email this moring 19th when I wax flying to LA from Boston to say tbat I was being charged for 6 rooms. This after 3 different booking.com employees had lied to me. I have used booking.com hundreds of times. I have stayed at Mondrian and other MHG Hotels many times. I feel cheated and robbed. I would like to put this case to the test. If it is not repaired I will look at suing booking.com in a test case. It doesnt matter that the loss is less than 2000 dollars. I will spend a lot more to get treated with the basic dignity any customer deserves. Tom L

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