Traveling 18 hours, needed a place to stay halfway, booked a place in Redding CA, got confirmation number. Roll up to hotel ready to rest/sleep, line at counter. Clerk says to the line, "if you don't already have a reservation, there are no rooms. A few people got out of line leaving us and a lady with child in front of us. She has a reservation through an online site but she is not on the list, so no room for her. We gave the clerk our name and confirmation from BOOKING.COM, NOPE, no room for us either. 9:30 at night, really need a place to stay on a Saturday night, Labor day weekend. We were screwed.
Went to burger king for food, they had a tourist hotel coupon book, called one, nope, no vacancy, asked them if they knew of somewhere to stay, they looking across their street, they said the Turtle bay motel appeared to have vacancy. Called them, got a nice new room for $100.
Moral of story, BOOKING.com does NOT confirm rooms, and just because you have a "confirmation" number does NOT mean you have a room, it means nothing.
Heaven help you if you show up in a more popular place like hawaii without a room because they don't actually confirm it's availability.
Should you use this site, be sure to call the actual hotel to verify they have you room or you may be stuck far from home without a place to stay.
Turns out the place we booked, Bridgeway inn and suites, had absolutely horrid reviews, so, we are glad we didn't stay there. Ended up at Turtle Bay Lodge, a great stay. So thanks booking for screwing us up, we avoided a horrid motel due to your negligence.