Thumbnail of user tomj152

Tom J.

1
Level 1 Contributor

Contributor Level

Total Points
425

2 Reviews by Tom

  • Spectrum

5/22/19
• Updated review

Made a phone call to reset the email address. Once we had the email service reset on their end, told the guy what I really wanted was to fix my dropping service. He viewed their record, told me the signal was weak, set up an appointment with a service tech only a day later. Service tech was here & spent a good amount of time running down the problem with the weak signal. Seems ok now, we'll see. Disappointed that in the last 24 hrs, got six robo-calls reminding me of the appointment.

Degraded internet service. Runaround tech support. Useless website
5/11/19
• Previous review

My internet service worked well for years, but in the past months is dropping more & more frequently. Tech support phone guy took forever to even understand the problem I was telling him about (Kept recommending changing my WiFi settings when the problem was uplink connectivity), then insisted their system was showing nothing wrong with the connection (a lie, I am quite sure). Insisted that because I owned my own modem, that they could not and would not be able to help me at all (a lie, I am quite sure). Trying to get help through the website, came to a point I had to verify my Spectrum/TWC email address. It didn't know my old password, took forever to do a reset password, then would not let me log in with the new password. I've forgotten what it was I needed their captive email address for. Hours spent, no progress.

  • Checks

10/4/21

When you order checks, ask how many come in a 'box'. I ordered two boxes from this outfit, and at the check-out page, they tacked on a hefty 'handling fee' which made a 'box' not so much of a bargain compared with other sites. Then, to add injury to insult, when the order came, there were only 200 checks. There was no box. The entire order wouldn't have filled one actual check box that checks used to come in. And the order came in two separate mailings a day apart, angering me even more, causing me to think their 'box' was only 50 checks.

Tom Has Earned 35 Votes

Tom J.'s review of spectrum.com earned 5 Very Helpful votes

Tom J.'s review of Checks earned 4 Very Helpful votes

Tom hasn’t received any thanks yous.

Tom doesn’t have any fans yet.

Tom isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user lacym69
Lacy M. reviewed Checks
2/20/24

I ordered a BOX of checks from this place. All over their site they advertise get a box for just...

Thumbnail of user pitep
Pite P. reviewed Checks
9/20/23

I spent time to place an order only to find no free shipping and an extra $6.50 handling charge....