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Tom H.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since November 2017

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2 Reviews by Tom


I ordered two solar panels with this company and they were shipped next day. Good quality and decent prices. They send updates on the order and shipment process as well as track and trace.


This company is ran by automated messagebots. Stay far far away from it.

I ordered two usb adapters in July but did not receive the goods. In August I asked about the goods and got an standard message that the goods could be delayed. In September I asked again and got the same message... I told them to read their messages and... got the same message back as before.
I messaged a supervisor and got a response that I could get a refund or my goods. But before I could answer the ticket was close and marked solved.
Solved? I opened three tickets now and everytime it's solved with the same crappy message. They don't even read it.


Update 11/04: got a message from customer service. If I remove this review they will refund the missing goods. So they can read afterall but try to influence the reviews by blackmailing the reviewer. Disgusting.

Update 11/18: customer service responded that their request was not intended to bribe me into removing the review. Finally got a refund after three months of mailing back and forth.

LightInTheBox F. – LightInTheBox Rep

This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16610310# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

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