Tom H.

I'm a newly single dad of an 8-year old, and I joined POF to see if I could find some companionship. The site itself is functional, but the women seem to be pretty bitter about the whole online dating scene.

My complaint, however is this: I received notice "congratulating" me on my 3-month prepaid membership renewal. Now, I know it was my responsibility to cancel before the renewal date, but with all of my responsibilities it just went under the radar.

IMMEDIATELY upon receiving the notice, I wrote to the billing department, begging for a refund, since I was down to my last $100 with a week and a half before payday. The renewal took almost half of my money.

Their response, "We're sorry to hear that you don't want to continue as an Upgraded Member on POF. Unfortunately, memberships are non-refundable."

Not even the slightest attempt to be helpful. In my opinion, those who conduct business with that level of callous indifference deserve to fail. Yes... I made a mistake, but rather than refunding, or even trying to work with me on reducing the length to a month rather than three, and altering the charge accordingly, they decide that their financial best interest is more important than that of mine and my daughter's.

I recommend you go anywhere else, than POF. In my opinion... uncaring, cold-hearted, money-grubbing jerks, who apparently care nothing about the needs of a struggling single parent and his child.