Tom G.

I have many complaints about the service I have received however the primary one is as follows;

P2G asked me for the specifics about my parcel and the delivery address in order to provide me with a price for the service. Before booking I spoke to one of their staff ensuring that this service would indeed take my parcel from my hands into the hands of my recipient. At no point prior to booking was I advised I would be required to independently employ a broker to deliver my parcel once it had arrived in Chile. This was a door to door service - that is what they advertised and that is what I paid for. After being messed around for two weeks by their staff inquiring after the status of my parcel I have been informed this morning that I will need to employ a broker to collect my parcel and deliver it to my recipient. The staff I have spoken to have been rude and unhelpful - the only method of communication is via a live chat which have had closed on me twice by staff members that didn't want to or couldn't give me answers.

I have been left out of pocket for both the service and the contents of the parcel with to solutions being offered.