NEVER USE THIS COMPANY
Booking 1:
Ref: B*******
What we ordered: Nissan Quashqai
Cost: £593
Issue: Car was then unavailable
Status: Not refunded
Booing 2
What we DID NOT order: Peugeot 3008
Cost: £656.41
Issue: We asked for a replacement car of same size, or if smaller had to be cheaper. Money was taken for a more expensive, smaller car without our permission.
Status: We cancelled the booking but were not refunded
Booking 3:
What we ordered: Nissan Micra
Cost:
Issue: When we arrived in Sardina the booking did not exist with the local partner. We called customer service who spoke directly with the local agent, they were unable to locate any booking. We were forced to pay an 800 warranty and 540 car hire fee for a Nissan Note the only available car. We called customer service again who said they just manage bookings, not complaints. They refused to send us
Nissan Quashqai £593
Peugeot 3008 £656
Nissan Micra 380 = £343
Nissan Note: 540 = £488
Total charged for NO CAR HIRE: £2,080
Over charged 160 or £144 (Mirca at 380 vs Note at 540)
Status: Not refunded.