Tom C.

Bad delivery management, customer service were OK to deal with, but accounts were awful.
Just cancelled an order for a laptop, 12 days after it was meant be processed. Now have to try and get my money back. The part was meant to ship direct from the manufacturer, but there was no sign of the delivery after 6 days, so I started chasing it. It turned out they needed to change suppliers, or they had called it from their warehouse and direct from not the supplier. Finally got a part available after 10 days, but they messed up the payment transfer, The bank has transferred the money from my account, but they can't use it because they already used up the authorisation code. They asked me to pay again to get the part, and I would get the first payment back.:-).