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Tom C.

Contributor Level

Total Points
83

1 Review by Tom

  • World Market

1/27/18

Bought a sofa from them to replace the last sofa I bought from them, takes weeks to deliver (came 7 days AFTER the first date they gave me for delivery). Finally called me to arrange delivery from 1-5 on a Friday, I arrange to take the time off from work.

They were also supposed to call me a half hour before arriving (it's 25 minutes from my office to my home).

I get a call at 11:30 - THEY'RE THERE! I arrange for someone else to take delivery and head home. When I get home the delivery people are gone, and for a sofa THAT HAS 4 PARTS (sofa, right arm, left arm, and center support peg) I ONLY GET 2 PARTS (sofa, left arm). I call the delivery people back - it's not on the truck. I call World Market back, oh, we'll ship you replacement parts in 5 business days.

5 business days PLUS go by, haven't a heard a word from them. So I email - this is the response I get:

"We apologize for any delay regarding your replacement parts. We are still waiting to confirm whether or not they are available."

I told them to pick up their $#*!, get it out of my house, and refund my money.

Tom Has Earned 3 Votes

Tom C.'s review of World Market earned 3 Very Helpful votes

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