I ordered an item for Christmas on December 2nd figuring it would arrive in time. After three weeks, I tried to notify them via messenger. It take 2-3 weeks for them even to reply with a BS answer requesting further info. I filed a complaint with PayPal and eventually got my item Jan 20th. Today I received a request from Boardwalk Buy requesting further info to find my order. These people have No Clue as to what is going on!