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I ordered gray pants - I got black. Customer service shipped me out a new pair that was supposed to be green and instead got the gray pair I wanted in the first place!
Todd W.'s review of NewChic earned a Very Helpful vote
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Dear Todd W.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you have received the wrong items(in wrong color), 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
However, the precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.