Todd M.

The app is horrible. Somehow it accidently booked two rooms at different places in one night. Obviously, I stayed at only one of them. There is no way to cancel on this app because it was failing to operate correctly. Days later I still couldn't even look up my stays to see if I was indeed charged twice. There is no way to contact them except through a chat/form for which they do not respond. I finally noticed a contact number for them on my credit card statement and was able to contact them. They contacted the hotel and the hotel refused to refund me. Hotels.com told me too bad, i should have cancelled sooner, ignoring the fact that there app is a piece of crap and didn't allow me to cancel. And, obviously you can't contact them for help with a cancellation either. Well designed rip off scam. Currently contesting the charge through my credit card. Avoid this app.