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Todd J.

Contributor Level

Total Points
88

1 Review by Todd

  • ReShip

4/9/19

I HAVE NOTICED A HUGE DROP IN RESHIP'S CUSTOMER SERVICE LATELY WHICH NOW MOST OF THE TIME IS NON EXISTENT!
They do provide a prompt service but zero support anymore.
I have been a Reship customer for more than 10 years and over that period they consolidate and shipped over 1,000 my items promptly. In the past they offered a very prompt service with excellent custom support. My only complaint over the years was their very high shipping rates which I didn't think reflected any of their volume discount as noted in their promotional text. On the contrary, they may have been inflated. Also think they should offer slower, less expensive, modes of transportation.
Recently I have found it impossible to speak live with a customer service rep and now, when calling, always get same recording and voice mail only option and since they don't make international calls to Canada it now appears impossible to ever talk live with a customer service rep. Until recently you were always able to phone Reship and actually have someone answer the phone and talk with you. Plus there never seems to be anyone available via live-chat on their website. What makes this even worse is that 95% of the time no one every responds to, voice messages, even via email.
Also 95% all of my emails to them are never acknowledged or responded to via a voice or email. They used to have an "email" address on their website but have now removed it. So, unless you know one of their email addresses, the only way to send them a text message is via the online website request "form". Until recently, when I sent an "email" it would always immediately get a automatic email response with case number and all "emails" were responded to in one business day or less. None of this happens anymore. The "form" provides no way to CC yourself or look back at messages sent. In fact, rarely do you get a response at all from a sent "email" or "form"; not in one day, not in one month.
A week prior to posting this negative review I sent them a heads up and overview but not surprisingly NO response.
It's all quite frustrating and disappointing.

Todd Has Earned 8 Votes

Todd J.'s review of ReShip earned 8 Very Helpful votes

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