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I bought a Fitbit Blaze... cost $200+. It failed 2 months after the warranty ran out (total life span of 14 months). Customer service would do nothing but offer a discount on my next purchase. Incredulously I asked them why they though I would spend $200+ on a crappy product that would last barely a year!? They added 5% to the discount... err no thanks. I have since found this is not a fluke because both my daughter an mother-in-laws Fitbits have failed (13 month and 14 month life span) with the same customer service results. Apparently Fitbits business model involves getting rubes to buy a new device every 18 months. Dont waste your money. I have switched to Garmin... better value with the same features.
Todd C.'s review of FitBit earned a Very Helpful vote
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Hi Todd,
We didn't want you to have this kind of experience as we expect our products to last with normal everyday use. We'll make sure to share this with our team as we always look for ways to improve our products and services.
For now, please allow us to check on your interaction with our team. We'd like you to provide us with your support case number and we'll take it from there.
Sincerely,
Fitbit Support