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Lightinthebox contacted me to resolve the issue and immediately sent a duplicate order. It did come in the amount of time they said. Then at the beginning of August another order showed up. So, I don't know which order was the original and which one was the duplicate sent. Now we have 2 of the same order.
I am not giving them 5 stars because it did take me so long to get the order and I don't know which order was which.! It does seem that they must have some kind of shipping problem because I see from this site that others have had the same problem. Maybe they need to change their delivery time on the website or something. I would much rather be surprised if something came early than disappointed if something arrives much later than expected!
We have email the company on two separate occasion. The first time it said the package would arrive in 11-16 Business days. It was for my son(14). He waited 18 days or so and contacted them. They told him it could take 38-40 days. He then waited about 48 days then contacted them again because he saw according to them that it had arrived at the JFK airport 2 weeks earlier. They then told him it could take up to 60 days we are at 55 days and still nothing. They also told us to contact our local Post office. We contacted them and they said they tracking number is a correct tracking number to track in the US. They told us that is should have an RR or an RE in front of it followed by 6-7 numbers and then 2 more letters. We have nothing like that only the tracking number that came with the order which has 8 numbers. They won't work to track here!
We will contact the company in another week if we still have heard anything! Unbelievable!
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I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even...
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15576702
Sincerely,
LightInTheBox Customer Service