Tobias L.

Seems that the majority of people on here have had bad experiences with Quadratec. Maybe I just haven't had any issues yet, but I've been shopping/ordering from Quadratec since March 2012. To date, I've only had one item appear on "backorder from vendor", which was a Rugged Ridge tire carrier for my 15 JKU. The tire carrier was my largest purchase so far; other items include several sets of headlights and fog lights for my XJ I used to have, other smaller items like that, soft top accessories for my JKU, and cleaning supplies for my soft top. The tire carrier was updated to show "direct ship from vendor", so I called the customer service number for an update. I was on hold for 30 minutes, but I also kept in mind that the whole Covid-19 situation was going on. A person named "Ed" picked up and spoke to me. He was polite and helpful; I provided him updated address information and gate code for my complex. A few days later, I received an E-mail from "Lorraine" at customer support, advising she was checking into an ETA on the ship date. Two days after that, the tire carrier had been delivered by FedEx to my doorstep. I understand people don't want to wait; but this is also a company that is a 3rd party seller. They can't realistically have everything in stock, especially larger items; so yes, there will be delays from vendors and such. You take the same risk every time, unless you order directly from the manufacturer. But I saved over $120 on my tire carrier and just had to stay patient for two weeks. Definitely worth the wait in my opinion.