T M.’s Reviews of LightInTheBox & more

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Wholesale Clothing

1/23/20

I ordered one pair of shoes on 1/6/20 it's now 1/23/20 and my status is still reading "in process". They have their money and will not give me a specific arrival date when I asked online several times. My order number is **************. I notice they give a generic auto response for every compliant I have read, requesting the order number to fix the problem. Well there's mine! I'm going to contact my back and cancel this payment.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Hello TM,

My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35518905 but please don't worry.

I am here to help you out solve any problems affecting your purchase.

I feel sorry to hear that.

Based on our records, the carrier has requested us to rectify your phone number was it seems to be either wrong or in an incorrect form.

I kindly ask you to please provide us with your correct phone number so that we can fix this for you.

The phone number we have is: *************

Thank you very much for your kind support.

If you have any questions, please feel free to contact me and I will be keen to assist you in a tailored way.

You can access this ticket at https://bit.do/litb-box?id=20304360

Sincerely,
Fabio
LightInTheBox Customer Service