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T M.

Contributor Level

Total Points
146

1 Review by T

  • 1StopBedrooms

12/8/18

Do not order from this company. I was charged for the full order up front. Received 3 of the 4 items timely, but with 2 items damaged. Company was initially responsive, but after 7 months the repairs are still not completed. I'm concerned that the 1 year warranty will run out before the repairs are completed. The 4th item on the order was cancelled due to a significant delay without receipt. The money has not been refunded and now the company is denying the cancellation and trying to say the item was delivered months ago. Their site has it showing as scheduled for Jan 2019. They are still refusing cancellation and refund, but are keeping the $500 for an item that I do not have. Again communication has been very difficult. They have limited hours and you cannot get through on the phone. They also do not return calls as stated. Very frustrated and disappointed.

* 1StopBedrooms attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffreyg34
Stop B. – 1StopBedrooms Rep

Dear T. M,

Thank you for placing an order with us. We understand that you were delivered damaged items, and we are here to help you resolve those issues. Please contact our claims department at (866) 456-8823 or email us at service@1stopbedrooms.com. You can also respond with your order (#) here, and one of our representatives will be able to look further into this issue, and provide a technician or replacements if needed.

Have a great day,

Gabriel
1StopBedrooms - Customer Support

T Has Earned 6 Votes

T M.'s review of 1StopBedrooms earned 6 Very Helpful votes

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