I discovered 4/22/2017 that all $500 had been removed from my visa giftcard due to dormancy. I was initially told the funds were turned over to my state of residence (escheated) but my state division of abandoned property had no record of this occurring. This should have been my first clue that this interaction was not going to go well, that a company selling financial instruments was going to make a customer track down their own money. Fortunately, I was both purchaser and receiver and still live at the same shipping and billing address, because if you are trying to make a recovery GC. C will try to muddy the waters by telling you that the purchaser must contact them, information must be verified, etc. It took 2 months of persistence and filing 2 BBB complaints before this was finally resolved on 6/18/2017. DO NOT BUY FROM THIS COMPANY. During this process, I can't tell you how many times I was lied to, given incorrect information, and subjected to stall tactics.