T K.

I had been using Priceline exclusively for some time until a recent trip to Huntsville Texas. I alwasy use my login to book rooms and had booked at the same hotel 3 weeks in a row. For this trip my wife arrived an hour before I did, WITH the Priceline Itinerary in hand and the hotel would not let he check in because Priceline screwed up with the details from my login to the hotel. When I arrived at the hotel, the same clerk who checked me in 2 weeks prior was there and she too refused to check me in because the name listed had my first name as my last name as well. There is a review pending for the Hampton Inn as well. When I arrived, I had the itinerary in hand, I had the downloaded check in on phone's wallet and I had the credit card I booked with yet the fool behind the counter still wouldn't let us in. That's when I turned to Priceline. Even though they knew I booked the trip via my login, they chastised me for doing something wrong. I was like... WTH? I asked them what good my confirmation number was with the printout and what value downloading the booking to my phone's wallet was if the hotel was still going to refuse it. After some back and forth, the useless Priceline agent was still unable to help me and forwarded me to a 1-800 number to fix the problem where again, the agent blamed me. I guess my previous 9 booking in the same year were fine using my login, but this one was not. It took almost 30 minutes after a 5 hour drive before the sorted it out and when I asked what they were going to do for me for the inconvenience, they said "well we just fixed your problem, so what else do you want?". Priceline's benefits' package is a farce. I've looked at other hotels using other apps since I left Huntsville and all the prices are inline with PL. They call me a VIP gold member but there are zero benefits. They claim to offer premium support but they would rather blame me for their problems. I will never used this crappy product again.