I've been a member for just over 1 year now and I have to say, it was a much better service in the beginning.
- Slow shipping/lack of inventory: You will hopefully get a package about once per week, sometimes once every 10-14 days. I used to get a shipping notice within 24-48 hours after return notifying. Now, I'm lucky if I get a ship notice within their designated time limit of 72 hours. And when I send them a message to ask when I will get a shipment, I'm told that I return notified a day later than I actually did, and that they are still within their timeframe, but they will make sure an item goes out to me soon. (I take screen shots of when I return notify and don't appreciate being lied to.). And yes, I have over 100 items in my closet, which is way over the recommended amount. Also, their inventory is greatly lacking. If you do not closet something as soon as it comes out, it will be grayed out due to over demand. - that's not acceptable.
- Poor Clothing Quality
I refuse to closet items that I can buy at a discount store for $15-20. Gwynnie Bee used to carry great quality brands like Kiyonna, Land's End, Igigi, and other high end designers. Now they carry mostly Gwynnie Bee house brands (made of cheap polyester) and cheap brands like Leota, FTF, Junarose and Dorothy Perkins. I'm still a member because they still carry quality brands such as London Times, Taylor, Karen Kane, Johnny Was and Eloquii. They also carry a few Cherry Velvet dresses, which I love. But I've noticed that with each new release, they are adding fewer and fewer quality brands and adding more and more of the crappy ones. If they get rid of the quality designers, they lose my membership.
- Lack of different styles
While I'm talking about brands, lets get into the styles. Gwynnie Bee used to have a wide selection of styles for different body types. What we are seeing now is the same few styles over and over again in different prints. How many prints of the exact same dress or top do you want to wear??
- Customer Service
Customer service is farmed out to India and it used to be really good. Now it's become a game to see which cut and paste paragraph (that has poor grammar) response you'll receive. I've been noticing lately that the responses don't have anything to do with my actual question.
-Bogus charges to your credit card
Yep, you heard me. Be careful if you cancel, make sure to change to a credit card or paypal first. GB has been known to charge you even when you cancel. Or charge you for clothes you returned but they did not check back into their system. One customer cancelled, then re-joined 6 months later and was charged $800 for back payments (when she wasn't a member and wasn't receiving clothes) It took GB several days to give her back her money and they made her feel like they were doing her a favor. If you look at their facebook page, you'll see lots of these incorrect charges happening to folks (without warning).
There are other cons, but these are the ones that bug me the most.
- Customer Service
I know, I know, I just listed as a con, well, they have their good points. They are typically quick to respond - usually the same day or the next day.
- Ever changing Wardrobe
Great way to increase your wardrobe without increasing your physical closet. It's been really fun to try new styles and new brands that I don't usually have access to or don't want to spend the money to purchase.
- No dry cleaning or laundry bill
It's great to wear something and send it back and not have to worry about cleaning it. (Although, check each garment you get, I have received dirty, smelly items in the past, but not in the last 3 mos)
- When it works smoothly, it's worth the money
When shipping isn't delayed, garments are clean, etc. it's definitely worth the money.
- Sometimes they give you free upgrades
Once in a while, you may receive an e-mail for a 60 or 90 day free item upgrade. That's a nice perk, but I think it causes some of the shipping and inventory issues.
Overall, when Gwynnie Bee works smoothly it's a wonderful service. I've gone from 5 items at a time to 1 item at a time because of the shipping delays and lack of inventory. If I'm waiting, I'm not wearing. If another company offered the same service, I'd leave GB in a heartbeat, because they don't value their customers.