Ordered flowers in advance for someone having surgery. Problem was, they delivered them a week BEFORE the persons' surgery. Embarrassing and unprofessional. And when I called to complain and make it right on the correct date, they suddenly couldn't deliver on the proper date, only 3 days later. Yet their website says they can deliver it, as I went to their site while talking to customer service and it would let me there. So their website lies! So I demanded my money back, only to be told they wouldn't reimburse me for the surcharge and delivery fees (meaning they were keeping over $20)! AWFUL. Ela the girl on customer service just kept saying "I'm sorry" but the entire experience has been atrocious. All I wanted was for the flowers to be delivered as scheduled. And while she was trying to figure out how to process my refund she hung up on me after 45 minutes of waiting!! So I called back and got an "Ela" only to be told it wasn't the same Ela. Seriously!! Sounds like the same Ela to me.
So now I speak with Ela2, I asked to speak to the supervisor. Put on hold 4 more times. Told she Ela2 is working on my refund which interestingly is now $20+ less than it should be. So I again ask to speak with the supervisor. After I finally get a supervisory, Jay, I'm now suddenly told they can deliver on the 22nd. I indicate I don't want it, I want a full refund. So then they finally offer me one in USA Dollars. But my order is in Canadian Dollars. And with the exchange today versus Friday when I purchased, I actually am loosing over CDN$5. This organization is dishonest and disreputable. Don't order from here. Buyer beware.