Titus P.

When we booked the room, GetARoom misrepresented that they were the actual booking agents for Hampton Inn. We booked a room for two nights. When a family circumstance changed, we tried to cancel the second night well within this company's published rules for cancellation and refund. We were fully compliant with their policy. This company began a classic run-around. They said they couldn't cancel. Then I was repeatedly referred from one department to another department. This happened several times. In the course of 2 hours, this company hung up on me twice. After much persistence, they verbally agreed to cancel the second night, but refused to issue a refund. Then, they called the hotel and informed the hotel that we had cancelled the entire reservation, instead of the second night. Even the hotel front desk people said they had received numerous complaints about GetARoom. What they do is criminal and the government needs to shut them down.
NEVER EVER book anything through GetARoom. They are crooks. I cannot stress this strongly enough. They deserve no stars.