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Tita C.

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Experience: Autos & Vehicles

Member since January 2021

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1 Review by Tita


I am absolutely disgusted with the customer ser I am absolutely disgusted with the customer service at audi. I will never ever purchase again. We have all the extra warranties and purchased extended. We are on our 2nd lease, our tire blew on the highway in the middle of nowhere, we got a spare put on by roadside assistance (which we waited 3 hours for because audi forgot to dispatch the first one) and they towed our car further away from our destination and the city we lived in, due to a policy stating "closest dealership), after hours and multiple phone calls begging it to take it home, we had to rent a car stop our trip and come back home until jt was done, once done, drive back 5 hours and spend the night. After all this, we were told we would have trip insurance, which we do and over 2000 later, was not only not covered- but It took months to get a supervisor to call me back. It is now jan 2021 - this happened sept 2020. No exceptions, even though we are loyal customers who have also referred in the past. Their policies are beyond archaic. For "luxury" they are not. I have had better services at acura and ford. I will never ever purchase again and I am disgusted.


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