Tina S.’s Reviews of Goodnight Macaroon & more

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Goodnight Macaroon

Women's Clothing

“Wish I Read These Reviews Before Buying :(”

8/4/17

Cute stuff. BUT Awful return policy. They also do not disclose on the site that all items are shipped from Hong Kong. They are charging you a premium price but items are shipped slowly from Asia. And if you want to do a return, you're pretty much screwed. $4.99 fee plus you have to pay for shipping yourself. Just awful experience. I will never buy from them again. I wish I read these reviews before buying.

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Thank you

Laura S. – Goodnight Macaroon Rep Over a year old

Hi Tina,

We've messaged you privately and we hope we can help you with your return.

In response to your comments, our Returns Policy is clearly presented on our website (click here). Our Returns Policy was in-line with most online boutiques but we have improved it considerably for our customers as our business has grown. We introduced the option of returning to our US warehouse, along with a handling fee, so our customers didn’t have to return to our HK warehouse. We understand you were not happy with the handling fee of $4.99 but it’s far cheaper than making a return to Hong Kong. We have since abolished handling fees but this has meant more returns will be directed to our Hong Kong warehouse.

We do freely advertise that our products come from Hong Kong, for example, it’s stated in our Shipping Policy (click here). It’s definitely not something we hide! We strategically chose Hong Kong, so our designers and buyers can be close to our manufacturers. Please note that, on average, delivery times from Hong Kong to the US are around one week. If you or any other customers experience delivery delays, then our Customer Services are on hand to help.

If you have any other questions, then please feel free to get in touch.

Best regards,
Laura