I thought I was calling Best Western but somehow got this company without knowing it wasn't Best Western themselves. I was over charged for the room and I checked out early and now I have to wait til "someone" can approve my early checkout? Then I was charged some fee of $14.99 for what? I have no idea. My hotel I stayed in has a max rate of $85/ night and Reservations.com customer service told me they have the lowest discounted rates but charged me $105/night. It's a shame!